Shipping & Returns
SHIPPING POLICY
Where do you ship?
We currently ship pan-India
How long will shipping take?
The product will usually be shipped from the warehouse within 5-7 business days.
Return & Exchange Policy
Returns
Our policy is valid for 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error or any item that is returned more than 14 days after delivery, will not be eligible for return.
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Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your bank account, within 10-15 days.
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Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@soleify.in.
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Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
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Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customercare@soleify.in and send your item to: 816, Tulsiani Chambers, Free Press Journal, Nariman Point, Mumbai-400021.
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Shipping
To return your product, you should mail your product to: 816, Tulsiani Chambers, Free Press Journal, Nariman Point, Mumbai-400021.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.